Web maintenance

Website maintenance for businesses and ecommerce: continuity, support and evolution.

We keep websites and ecommerce platforms current, fast and stable. We prevent incidents, solve problems and turn maintenance into continuous platform improvement.

Tell us about your project Explore the approach

24/7Automated monitoring and continuous alerts.

BackupScheduled copies and recovery capability.

UpdateSoftware, plugins and themes under control.

SupportPrioritised incidents, questions and evolution.

Digital continuity

A website is not finished when it goes live.

Technology, content, integrations and threats keep changing. Maintenance protects the investment and prevents small signals from becoming outages, vulnerabilities or a slow experience. We combine monitoring, preventive work and a clear support route.

Verifiable maintenance

Website maintenance is not just updating software: it is controlling change, recovery and response.

We turn website maintenance into an operational process with an inventory, owners, priorities and evidence. Coverage and response objectives are agreed according to the platform’s actual criticality.

Inventory and ownership

We document technology, providers, domains, certificates, integrations, access and owners so no critical dependency is left without responsibility.

Controlled change

We assess compatibility, test sensitive changes, record work and retain a rollback route when the risk requires one.

Incidents and service levels

We classify impact and urgency, define channels and escalation, and agree response and resolution objectives proportionate to the business.

Backups and recovery

We define backup frequency, retention and location. We verify restoration and align recovery with RTO and RPO where required.

Four types of work that should not be confused

The agreement identifies how much capacity is reserved for each type and how work is requested, approved and recorded.

Corrective

Diagnosis and resolution of errors, functional failures and incidents affecting the service.

Preventive

Reviews, updates, compatibility, monitoring, backups and actions designed to reduce incidents.

Evolutionary

Small, planned improvements to content, experience, performance, SEO, conversion or functionality.

Recovery

Containment, restoration and post-incident analysis when an outage or covered incident occurs.

Priority follows impact, not arrival order

The initial classification is checked during diagnosis. Specific times depend on the contracted coverage.

Critical

Service outage or severe impact on sales, access, data or security.

High

A key function is degraded, many users are affected or there is significant risk without a full outage.

Normal

Limited incident, temporary workaround available or a request that does not block operations.

Planned

Improvement, update, refactoring or evolution to be added to the backlog.

A P1–P4 label is not an SLA in itself. Hours, channel, coverage and response and resolution objectives are defined in the agreement.

What we measure and document

Monitoring coverage, availability and alerts
Schedule of updates, patches and completed work
Backup frequency, retention and location
Restoration tests and recovery results
Incident log, impact, response and resolution
Performance, Core Web Vitals and improvement priorities

24/7 monitoring means continuous automated checks. Human availability, working hours and intervention times are explicitly defined in each service agreement.

What must be explicitly scoped

Access, credentials, environments and supplier cooperation required for intervention.
Licences, hosting and third-party services included or billed separately.
Monthly change capacity and the threshold beyond which development is estimated separately.
Responsibilities for vulnerabilities, downtime or failures originating with third parties.
Out-of-hours human availability and the procedure for activating an urgent intervention.

When it helps

When the website matters to the business but nobody owns its ongoing care.

The service adapts to corporate sites, ecommerce and platforms with different technologies and levels of criticality.

Updates are piling up

Core software, plugins, themes or dependencies increase technical risk.

Slow or unstable service

Loading degrades, intermittent errors appear or the site fails at critical moments.

Uncertain security and backups

Monitoring is insufficient or nobody has confirmed that backups can be restored.

Changes never happen

Fixes, content and small improvements become a list with no owner or priority.

What is included

Prevention, support and evolution in one service.

Scope follows the technology, traffic, criticality and internal capability of each organisation.

Updates and compatibility

We keep the technical foundation current with control.

Software, plugins, themes and dependencies
Compatibility reviews
Testing before sensitive changes
Activity records

Performance and availability

We monitor that the site responds correctly.

Monitoring and alerts
Loading times and errors
Cache, images and database
Periodic optimisation

Security and continuity

We reduce risk and prepare recovery.

Vulnerabilities and access
Scheduled backups
Recovery checks
Incident response

Support and evolution

We solve daily needs and prioritise improvements.

Technical support
Changes and corrections
Status and performance reporting
Evolution recommendations

Working model

Understand, stabilise, maintain and improve.

01
Initial assessment
We review technology, hosting, access, condition, risks, backups and integrations.
02
Bring under control
We resolve critical issues and configure monitoring, backups, environments and ownership.
03
Ongoing maintenance
We perform reviews, updates, support and preventive work to the agreed schedule.
04
Report and evolve
We share activity, incidents, performance and priorities for the next period.

Operational outcome

A well-maintained platform shows its value before problems appear.

The aim is to reduce uncertainty and keep the website ready to support the business.

Greater stability

Updates and compatibility managed in a controlled way.

Better performance

Continuous review of loading, resources and degradation.

Lower risk

Monitoring, backups and response procedures defined.

Visible evolution

Changes, incidents and recommendations recorded and prioritised.

Why Sitelicon

We maintain technology we know how to build and operate.

Our team combines development, systems, ecommerce, SEO and analytics. This means we can solve the immediate incident while understanding its cause and business impact.

21 years building and maintaining digital projects
Technical capability across web, ecommerce, integrations and cloud
A joint view of security, performance, SEO and conversion
Preventive and evolutionary maintenance with clear reporting

Frequently asked questions

Scope, response and continuity.

01Do you only maintain websites built by Sitelicon?

No. We can take over an existing platform after an initial review of its technology, condition, access and risks.

02Does it include hosting and servers?

It can include them or work with the existing provider. Scope depends on the infrastructure and required responsibilities.

03What does 24/7 monitoring mean?

We use automated checks and continuous alerts. Human coverage and intervention times are defined in the service agreement.

04Do backups guarantee recovery?

A backup only helps if it can be restored. We define frequency, retention, location and recovery checks for the project.

05Are improvements and new development included?

Maintenance can reserve capacity for changes and evolution. Larger development work is estimated and planned separately.

06How are response times determined?

They are agreed according to platform criticality, coverage hours, channel and incident priority. P1–P4 classification helps order impact, but the specific objectives are defined in the service agreement.

07Does maintenance guarantee there will be no attacks or downtime?

Zero risk does not exist. Maintenance reduces exposure, improves detection and prepares recovery, but cannot guarantee that an attack, outage or third-party failure will never occur.

08What is not automatically included?

Licences, hosting, third-party services, major development work and out-of-hours human availability are only included when expressly stated in the proposal or agreement.